Privacy Policy

Last updated: September 11, 2026

This Privacy Policy explains how the operator of Lope (“Lope,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you use the Lope iOS app and related sites such as lope-ai.com (the “Service”).

Contact for privacy requests: support@lope-ai.com. Website: https://lope-ai.com

1. Who is responsible

Lope is the controller of personal data processed for the Service. Hosting and databases are operated in the European Union (Supabase project region eu-west-3) and may also involve processors in other countries as described below.

2. Information we collect

Account and authentication: email address; authentication identifiers from email one-time codes, Sign in with Apple, and/or Google; username / handle.

Profile and onboarding: quiz conversation content and structured profile fields derived from it (skills, goals, constraints, schedule preferences, and similar); selected business path; match display values computed in our code.

Product activity: roadmap tasks and subtask completion state; rank / XP; goals and schedule settings; coach conversations and messages; credit consumption events; device-local caches needed for the app to function (for example session tokens via secure on-device storage).

Purchases: subscription status, product identifiers, and entitlement signals via Apple In-App Purchase and, when enabled, RevenueCat or similar. We do not receive your full payment card number; Apple processes payments.

Technical data: basic app and network diagnostics reasonably needed to operate and secure the Service (for example timestamps, coarse device/app version information if logged by our providers). We do not sell advertising profiles.

AI processing inputs: messages you send to the coach and related task/profile context required to generate a reply.

3. How we use information

Create and secure your account; authenticate you
Personalize path matching, roadmaps, task rewrite, and coach replies
Operate subscriptions, credits, ranks, and core product features
Provide support and respond to requests
Maintain security, prevent abuse, and debug failures
Comply with law and enforce our Terms

We do not sell your personal information. We do not use your coach chats to train public foundation models for third parties unless we clearly disclose a change and obtain any consent required by law.

4. Legal bases (EEA/UK and similar)

Where GDPR or UK GDPR applies, we process data because: (a) it is necessary to perform our contract with you (account, roadmap, coach, subscriptions); (b) we have a legitimate interest in securing and improving the Service that is not overridden by your rights; (c) we must comply with legal obligations; and/or (d) you have consented, where consent is required (for example certain optional notifications).

5. How we share information

We share personal data only with processors and platforms needed to run Lope, including:

Supabase — authentication, database, and server-side Edge Functions
Anthropic (Claude) or successor AI providers — generating coach and related AI responses via our backend (API keys are not embedded in the app)
Apple — Sign in with Apple, App Store, In-App Purchase, and related OS services
Google — if you choose Google sign-in
RevenueCat or equivalent — subscription entitlement syncing when enabled

We may also disclose information if required by law, legal process, or to protect the rights, safety, and security of Lope, our users, or the public. If we ever transfer the business, data may move as part of that transaction under continued protection commitments.

6. AI disclosures

Coach features send your prompt and necessary context to our servers, then to an AI provider to generate a response. Avoid sending sensitive personal data you do not want processed by these systems. AI output can be incorrect; see our Terms for limitations.

7. Retention

We keep account and product data while your account remains active. After you delete your account in Profile, we delete or anonymize personal data associated with the account within a reasonable period (typically within 30 days), except records we must retain longer for legal, tax, fraud-prevention, or accounting reasons (for example subscription receipts held by Apple). Device-local data is removed when you delete the app or clear app storage, subject to OS behavior.

8. Your choices and rights

Access or update profile information where the app allows
Manage notification preferences where offered
Manage or cancel Apple subscriptions in iOS subscription settings
Delete your account in Profile (permanent)
Request access, correction, deletion, restriction, portability, or objection where applicable under GDPR/UK GDPR or similar laws
If you are a California resident, you may have rights under the CCPA/CPRA to know, delete, and correct personal information, and to opt out of “sale” or “sharing” as those terms are defined by law — we do not sell personal information as commonly understood for ads

To exercise rights, email support@lope-ai.com. We may need to verify your request. You may lodge a complaint with your local data protection authority.

9. Children

The Service is not directed to children under 13 (or the higher age required in your country). We do not knowingly collect personal information from children under that age. If you believe a child has provided data, contact us and we will take appropriate steps to delete it.

10. Security

We use reasonable technical and organizational measures, including encrypted transport (HTTPS), authenticated APIs, row-level access controls on user data, and keeping AI provider keys on the server. No method of transmission or storage is completely secure.

11. International transfers

Primary databases are hosted in the EU. Some processors (for example Apple, Google, or AI providers) may process data in the United States or other countries. Where required, we rely on appropriate safeguards such as standard contractual clauses or adequacy decisions.

12. Changes

We may update this Policy and will revise the “Last updated” date. Material changes may be highlighted in the app or on lope-ai.com.

13. Contact

Privacy questions and requests: support@lope-ai.com · https://lope-ai.com · Help & support in Profile.

This page is the canonical public version for App Store Connect and Google. The same text is shown in the Lope app under Profile → legal.